Patient Services Officer [Australia]

 The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland. Our purpose is 'great care every day'.
Are you someone who is passionate, committed and dedicated to your profession?
About your opportunity
Patient Services Officer / Permanent full-time / 76 hours p.f

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This role delivers exceptional person-centered customer service to patients, their families and the public. The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes. This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.
About the Role

• Provide quality person-centred care in a friendly and helpful manner; communicate clearly and confidently with patients, members of the public and departmental staff both person and over the telephone whilst adhering to Queensland Health guidelines on confidentiality.
• Build good relationships with patients, their families and work colleagues by using strong communication and negotiation skills and deliver a service that meets their needs with adherence to policy and standards.
• Respond to and resolve non-clinical and general frontline enquiries by providing accurate and timely information to support patients and staff within scope of role and in line with relevant procedures.
• Access and utilise a wide variety of patient and corporate information systems to accurately record all demographic and other mandatory patient information relative to work environment.

Generous remuneration package value up to $91,164 p.a. comprising:

• Salary range of $2216.60 to $2572.30 p.a. (AO2)
• Annual leave with 17.5% loading
• 12.75% employer contribution to superannuation.

Other employment benefits may include: professional development, salary sacrificing options, shift and locality allowances, employee wellness and assistance programs, and access to corporate discounts.
Requirements

• It is a mandatory requirement to be and to remain vaccinated against COVID-19.
• This is a Vaccine Preventable Diseases (VPD) risk role: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, and Pertussis.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.
Why make the change?
Our gorgeous weather promotes an active and outdoor lifestyle, where the sun shines for over 320 days of the year.
Enjoy the benefits of urban living without the nightmare of metropolitan traffic.
Appreciate the change of pace as you immerse yourself in a tropical North Queensland lifestyle.
Living in Townsville; a vibrant, dynamic city and the largest regional centre in northern Australia allows easy access to The Strand and Magnetic Island.
Plus, the city heart provides opportunity for boutique shopping, fine dining experiences, cultural events and a bustling nightlife.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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